Refund policy

Case-by-case review

TrackNotes reviews Premium refund requests case by case. A discretionary refund is not guaranteed. Explain what happened, such as a duplicate charge, an unintended renewal, or a problem using Premium. This policy does not limit any refund, cancellation, or other consumer rights required by applicable law.

Request a refund

Email [email protected] with your TrackNotes account email, the approximate payment date, the reason for your request, and a receipt or transaction reference if available. Do not send passwords, full card numbers, or identity documents.

TrackNotes reviews the request and communicates the decision. Approved refunds are processed through Stripe to the original payment method where supported. The time for an approved refund to appear depends on the payment provider and your bank.

Cancellation and refunds are separate

Cancel renewal from Premium membership & billing using Manage subscription. Cancellation scheduled for the end of the paid period keeps Premium active through the paid date shown in your account. Canceling renewal does not automatically refund a charge.

Sending a refund request does not cancel renewal. Any approved refund decision will explain whether it changes your Premium access or renewal status. Deleting an account attempts to close active billing, but does not automatically issue a refund.

Read the Terms of service and Privacy policy for related account and payment information.